Refund Policy
Effective Date: April 15, 2026
At JonathanFlores.com, we strive to provide the highest quality commercial cleaning and stewarding services. Because our business relies on scheduled labor and specialized hospitality standards, we adhere to the following policy regarding cancellations and refunds.
1. Service Cancellations & ReschedulingWe understand that hospitality schedules are dynamic. However, once a service is booked, we reserve that labor force specifically for your property.
- 72-Hour Notice: Cancellations or rescheduling requests made more than 72 hours (3 days) before the scheduled service will receive a full credit or refund.
- Late Cancellations: Cancellations made within 72 hours of the scheduled service are non-refundable. This covers administrative planning and committed wages for our crew.
Because cleaning is a personalized, labor-intensive service, we do not offer cash refunds once a service has been completed. Instead, we offer a professional Service Guarantee:
- Reporting: If you are unsatisfied with the quality of our work, please contact us at 856-608-1176 or services@jonathanflores.com within 24 hours of service completion.
- Resolution: We will process a Service Credit toward future shifts or send a team back to your location to address specific areas of concern at no additional cost.
- Timeframe: Complaints received after the 24-hour window will be addressed at our discretion, as environmental factors in high-traffic commercial spaces can affect cleanliness after our team departs.
If our team arrives at the scheduled time and cannot gain access to the property (e.g., security delays, locked loading docks), we will attempt to contact the on-site manager for 20 minutes. If access is not granted, the service will be cancelled and no refund will be issued, as our crew must still be compensated for their time and travel.
4. E-commerce ProductsFor cleaning supplies or physical products purchased directly from our Site:
- Damaged Items: Notify us within 48 hours with a photo of the damage for a replacement or full refund.
- Returns: Unopened and unused products may be returned within 14 days. The customer is responsible for return shipping costs.
If a refund or credit is approved:
- Service Credits: Applied immediately to your next billing cycle.
- Product Refunds: Processed back to the original payment method. Please allow 5–10 business days for the credit to appear on your statement.
Your business depends on a spotless environment, and we make that our mission. Backed by ten years of experience in the demanding world of hotels and restaurants, Jonathan Flores delivers professional cleaning solutions tailored to your specific operational needs. Our certified experts specialize in the "heavy lifting" of stewarding and public area maintenance, ensuring reliable results through a transparent, high-standard partnership.
Frequently Asked Questions about Our Refund Policy
What is your refund policy for cleaning services?
Our refund policy allows clients to request a refund within 48 hours of service completion if they are not completely satisfied. Each request will be reviewed on a case-by-case basis to ensure fairness and accountability.
How long does it take to process a refund?
Refund requests are typically processed within 7-10 business days following approval. We strive to expedite this process to provide you with quick resolution and peace of mind.
Are there any circumstances under which a refund would not be granted?
Refunds may not be granted for services that were completed as agreed upon, or for issues that arise after the job is completed which are outside our control. It is important to communicate any concerns during or immediately after service.
Can I apply my refund toward future services?
While direct refunds are processed back to the original payment method, we can offer service credits for future appointments in certain situations. Please contact our support team to discuss the possibilities.
How do I submit a refund request?
To submit a refund request, please contact our customer support team through email or phone with your service details, reason for the refund, and any supporting documentation. We’ll guide you through the steps.
Is there a satisfaction guarantee with your cleaning services?
Yes, we stand by the quality of our work. If you find that our services do not meet your expectations, simply notify us within 48 hours, and we will address the issue or initiate a refund process.
Will my refund be deducted from any future cleaning service costs?
No, refunds are not deducted from future services. Each service is charged separately, ensuring clarity in your billing and payments.
Whom do I contact if I have further questions about the refund process?
For any further inquiries about our refund policy or other concerns, please reach out to our customer service team. We are here to assist you and ensure a seamless experience.
Committed to Customer Satisfaction and Professionalism
"I have spent over 30 years in the heart of the hospitality industry. I’ve been in the trenches and led teams across every critical department—from the precision of Stewarding to the high standards of Housekeeping and the pristine upkeep of Public Areas.
I know that these departments are the engine of your property. I didn’t start this company to be just another vendor; I started it to bring three decades of leadership and operational integrity to your team. When you hire us, you’re getting more than a service—you’re getting a partner who understands that your reputation is won or lost in the details. My word is my bond: if it’s not right, we will make it right. Thank you for trusting us with your facility."